What is covered by your warranty

Click here to fill in and submit your warranty form.

If you are interested in what your warranty covers please refer to the inclusions and exclusions below.

You Warranty covers

  • Broken springs or wires
  • Stitching faults or loose threads not caused by any external factor
  • Broken Base
  • Faulty or broken legs/castors.

You Warranty does not cover

  • A reasonable level of dipping (as a result of body impressioning/contouring) on the mattress. A reasonable level can measure up to 35 mm on a pillow top mattress, and up to 25 mm on a non-pillow top mattress.
  • Comfort concern as a result of product selection.
  • Damage to a product due to wilful damage, such as bending, misuse, neglect or general wear and tear.
  • Mattress damage due to an unsupportive or sagging base or frame. Our mattresses are best supported by the matching sleepset.
  • Heat issue. From our experience, It can take a period of time for your body to adjust to your new sleep environment.
  • Mattress fabric (including stains, soiling and burns)
  • Handles are designed to position the mattress on the base only and not support the full weight of the mattress.
  • New mattress smell.

If you are still uncertain please Get in Touch.